System Analyst / Sr System Analyst

About the Company

RBL Bank is one of India’s fastest growing private sector banks with an expanding presence across the country. The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets and Treasury and Financial Markets Operations. It currently services over 11.53 million customers through a network of 502 branches; 1,418 business correspondent branches (of which 289 banking outlets) and 414 ATMs spread across 28 Indian states and Union Territories.

Job Role / Title: System Analyst / Sr System Analyst

Position Purpose:

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features. Also, someone who works closely with stakeholders to identify goals, develop best practices for data collection, and analyse current processes to determine what can be improved to achieve their desired outcome.

Key Position Responsibilities:

• Invest time & understand current business/Operational process and method of business/Domain.
• To perform customer/business facing roles at end user locations, conducting requirement workshops, SME interviewing for requirement engineering and prioritization etc.
• Define configuration specifications and business analysis requirements. Help to convert and shape business requirements into IT requirements.
• Help design, document, and maintain system processes at Functional level.
• Define reporting and alerting requirement, interface register etc. Support Architect in NFR and Architecture review board approvals and solution governance.
• Provide input and review on quality assurance and Requirement traceability to solution and Implementation.
• Drive respective domain innovation, solution on process optimization, Automation etc.
• Ensuring that the overall solution is in line with Architecture strategy and standards.
• Own end to end solution at a higher functional level
• Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
• Provide Level 3 support on production issues form solution and fix perspective.
• Support and own hiring for respective vertical and own the BA capability building.
• Own and develop relationships with partners, working with them to optimize and enhance our integration.
• Report on common sources of technical issues or questions and make recommendations to product team.
• Communicate key insights and findings to product/Operations team.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Establish and manage long-term partnerships with the business teams.
• Ability to interact with business, risk, credit risk, compliance, operations, Fraud risk, collection and convert business requirements into IT requirements.
• Responsible to review and Support business on Compliance and regulatory requirements and provide solutions to meeting regulatory timelines.
• Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Understand technical options, limitations, costs, and risks. Communicate trade-offs to business partners and work with them to shape requirements accordingly.
• Work with business and delivery teams to prioritize requirements.
• Manage requirements scoping throughout the delivery process and support delivery teams as they develop, test, and deploy solutions.
• Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
• Create artifacts as appropriate, including business case documentation, scope documentation, and process flows also document current processes and models to understand inefficiencies or gaps.
• Identify and assist in prioritizing opportunities to streamline business processes
• Promote a collaborative team environment and provide mentorship to junior-level analysts.

Qualifications And Experience Requirement:

• Essential Bachelor's or master's degree in computer science, information systems, a related field, or equivalent work experience
• Preferred Business analysis certification (e.g. CBAP) is preferred.
• Essential Minimum 8-15 years of work experience in technology team of Banking Industry
• Preferred Professional certification in agile methodologies is preferred