L1 Network Support

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Description:  We are looking for L1 Support Engineers with experience in Data Center operations or Banking domain. The candidate will be responsible for monitoring, troubleshooting, and ensuring smooth IT operations with minimal downtime.

Key Responsibilities:

L1 Support:

• Monitor systems, servers, and applications
• Handle basic incident management & ticket logging
• Perform initial troubleshooting and escalate issues to L2
• Ensure timely response as per SLA
• Coordinate with internal teams for issue resolution