Business Analyst

Responsibilities and Impact: 

We are seeking a talented Scrum Master with a strong technical background in Adobe Experience Manager (AEM) to join our dynamic team. You will work alongside Enterprise Marketing Scrum team members to create solutions with intelligence and a customer-

focused (client-first) mindset. You will use your technical project management skills and experience to help improve our cross-divisional website using Adobe (CMS) platform in coordinating with project teams. You will be involved in strategic planning and execution that will include working in all areas of Digital platforms like website management for suggesting innovative solutions in existing and new enterprise systems with long-term value.

 Lead technical delivery on Enterprise Marketing team(s) and projects using agile methodologies i.e. Scrum/SAFe.

 Act as a bridge between Business, Engineering, and Users to champion best practices and help the development team in improving the delivery methods to create high-value products.

 Work closely with Release Train Engineer (RTE), peer Scrum Masters, Product Owners, Business Analysts, Developers and Architects to maximize efficiencies from Scaled Agile practices.

 Partner with Solution or Release Train Engineer (STE/RTE), other Scrum Masters, and Agile teams to ensure alignment and collaboration across the Agile Release Train (ART).

 Lead and facilitate Scrum and SAFe ceremonies, including daily scrums, iteration planning, demos, retrospectives, grooming sessions, PI planning, system demos, and Inspect and Adapt workshops.

 Collaborate with Product Owners to ensure the product backlog is well-defined and prioritized and turn business requirements into well-defined features and user stories ensuring clarity and alignment with the PI planning feature delivery goals.

 Manage risks, mitigate impediments and blocking issues to the team’s progress, and negotiate dependencies within and across teams.

 Monitor and report on team progress, sprint goals, and performance metrics (e.g., velocity, burn-down charts).

 Create and manage deliverables, milestones, and risks including detailed documentation, sprint cycle commitments, handoffs, backlog prioritization, and supporting the feature intake process.

 Facilitate workshops with business analysts to define project scope, objectives, acceptance criteria and deliverables keeping in mind results-driven focus on user needs and conducting sprint demos.

 Contribute to building a high-performing team by fostering continuous improvement, resolving conflicts, promoting a culture of feedback loops, retrospectives, and innovation, and ensuring a collaborative team environment.

 Demonstrated ability to work independently and cross-functionally, maintain a high level of attention to detail, be self-motivated, adjust priorities based on stakeholder feedback, and thrive in high-pressure, continuously changing environments.

 Analyze business processes, identify improvement areas, propose solutions, and stay updated on technology/best practices to support change management for new or functional enhancements.

 Encourage a continuous learning environment to strengthen the team's understanding of Agile/SAFe principles, support new practices, and adapt priorities based on stakeholder feedback.

 Provide mentorship and coaching to junior team members and new Scrum Masters.

What’s in it for you: 

In this role, you will be working with a team of enthusiastic members supporting our Enterprise Marketing platform. Guiding our business partners & end users with industry best practices, solution design, & creating long-term business value for our customers.

 Lead projects from start to finish in a Scaled Agile environment within Digital Technology Services, utilizing your technical expertise within Digital Solutions.

 Collaborate with global teams to deliver key features for Enterprise platforms with an Agile team of in-house technical professionals from around the world.

 Enhance your technical skills by working on enterprise-level products and new marketing technologies.

 Solve complex problems with practical, scalable solutions to deliver high-quality software.

What We’re Looking For:

Basic Qualifications:

 Bachelor’s or Master’s degree in Business, Technology, Engineering, or experience, with an understanding of the financial services industry

 Minimum 5-7 years of experience as a Scrum Master working in a software development environment in an agile environment or SAFe framework is a must.

 Expertise in Agile Project Management tools like Azure DevOps (ADO), Kendis, Miro.

 In-depth knowledge and passion for Scrum/SAFe methodologies and best practices including, Agile metrics and reporting techniques.

 Proven ability to deliver projects from start to finish with strong sense of ownership and accountability demonstrated ability to work in a team environment, effectively interacting with others.

 Excellent communication, facilitation, presentation, and interpersonal skills with the ability to interact with technical and non-technical cross-functional stakeholders.

 Proven track record of managing complex projects in fast-paced, dynamic environments with competing priorities within large global teams, while driving team performance through superb organizational, problem-solving, and time management skills.

 Skilled in nurturing self-organizing, high-performing teams via servant leadership, individual coaching, and mentoring.

 Attention to detail and proven effectiveness in driving team performance.  

 Certifications: Adobe Experience Manager Business Practitioner (Required); SAFe Scrum Master (SCM) or Certified ScrumMaster (CSM), or Professional Scrum Master™ (PSM) is a must.

 Open to working flexible hours as per business needs.

Preferred Qualifications:

 Knowledge of Adobe Experience Manager (CMS) and General Marketing Website Design.

 Proficiency in AEM Sites, AEM Assets, AEM Form, AEM tools such as Adobe Experience Manager Forms, Adobe Target, and Adobe Analytics is a plus.

 Good knowledge of AEM applications using AEM Components and Templates, Workflows, Taxonomy, Metadata Management, Content Authoring, and Publishing Pages, Tagging, Designs wireframes using Figma/Adobe XD, etc.

 Technical knowledge of marketing technologies and digital marketing channels is a plus