HDFC Bank is one of India's premier banks providing a wide range of financial products and services to over 43 million customers. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, the bank has accomplished this, emerging as a leading player in all its business segments. From a full range of products to the sheer convenience of their delivery, HDFC Bank today has made significant strides in the banking space. It was recognized as India’s Most Valuable Brand for 5 consecutive years in a study conducted by Kantar, a research agency of the WPP group.
Job Role: Current Account Relationship Manager
Job Purpose:
Ensure value build up & cross-sell in assigned base current account relationships
Keywords & Responsibilities
Job Responsibilities(JR)
Actionable
Customer Engagement
Customer engagement / personal visits at pre - defined frequency
Customer Service
Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour
Enhance Relationship Value Enhancement
Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value
Product Penetration
Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.
Migration to Digital Platform
Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference
Central Initiatives
Maintaining portfolio health i.e. Account activation & balance maintenance
Ensure action on central triggers / customer service initiatives
Key Skills(examples listed below)
Sales and Influencing Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.