Store Manager

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title: Store Manager

Job Responsibilities:

• Develop store strategies to expand store traffic and optimize profitability
• Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient
• Drive sales of various Airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc.
• Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results
• Maintain inventory levels of Airtel assets - SIM cards, dongles, Wifi devices
• Ensure adherence to pre-defined Airtel SOPs to run store operations smoothly

Skills Required

• Good communication and interpersonal skills
• Ability to analyze data and derive insights
• Customer centricity while taking all decisions
• Ability to drive large teams towards specific objectives
• Ability to monitor store transactions
• Digital Savvy, ability to manage digital assets