L1 Support engineer

VLink

3-4 years •
FullTime •
Published on 28 May 2025

About The Job
About The Company
VLink Inc. is a global software engineering and IT staffing partner, delivering innovative solutions with the most highly vetted expert software development teams. We leverage the latest technologies and the best IT talent to drive business growth for Fortune-500, Large and SMB clients by delivering a customized, personal approach, to ensure their unique technology needs are met. Founded in 2006, VLink takes pride in our highly revered workforce whose productivity, tech agility, and expertise produce transformative customer success stories year-after-year.
Job Role: L1 Support engineer
Skills Required:
- Create and Maintain Ops, Jobs and Incident tracker
- Technical User coordination
- Re-run the job manually to mitigate the Job failure.
- Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
- First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
- on receiving of any alert
- Regular assessment of alerts and Dashboards and initiate required add/clean-up
- Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
- Resolution of issues with data sources, masters
- Job Description:
Purpose:-
- The purpose of the role is to support process delivery by ensuring proper monitoring of the Processes in production. Resolving the alerts by following the predefined SOPs and maintaining the documentations around the operational issues faced, any job/process failure and regular updation of the SOPs
Job Description:
- Basic OS/Linux/
- Database understanding - SQL/Oracle/Postgres
- Service Desk Management (Raising LW/Sev as per the priority matrix).
- Coordination with various teams for Incident/Problem Management activities
- such as, issue identification and its closure.
- Monitoring, dash-boarding, alerting, trending.
- Shell Scripting
- Create and Maintain Ops, Jobs and Incident tracker
- Technical User coordination
- Re-run the job manually to mitigate the Job failure.
- Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
- First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
- on receiving of any alert
- Regular assessment of alerts and Dashboards and initiate required add/clean-up
- Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
- Resolution of issues with data sources, master
Qualification & Eligibility
- BSc
- Btech/BE
- (Equivalent profile accepted)