Program Manager - Digitalization

About the job

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title:  Program Manager - Digitalization

Responsibilities:

Building Digital Capability

 Identify, document and track digital initiatives impacting HDO ways of working

 Responsible for new product /digital process UAT testing

 Develop and design documents including process outlines, flowcharts, checklists, templates, and implementation procedures

 Partner with cross functional teams to identify best practices and create new digital tracks to enhance digital process capabilities

 Partner with P&C peers to gather & initiate new digital tracks and governances on existing processes

 Ensure product delivery timelines with continuous track monitoring & close-looping

 Partner with circle teams to track possible process prioritizations/ de- prioritizations

Process Excellence

 Ensure effective implementation of Digital processes and changes

 Perform A/B testing for Proof of concepts trials

 Partner with training team to ensure smooth Change Management

 Creating visibility to monitor success metric of process changes implemented

Decision level

Shared: Decisions reached jointly with peers on a collective basis

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies)

Customer Obsession - Is sensitive and dedicated towards needs & expectations of customers and is consistently willing to go above and beyond for the customer. Clearly advocates and finds ways & means to continuously up the experience of customers with more digital interventions.

Process Orientation- Defines, implements and ensures adherence to Processes, understand the organisation and where/how different processes connect to the bigger picture. Has an eye to spot the flaws. A mindset that embraces principles and tools to create sustainable improvement. Achieve long-term sustainable growth, working towards increasing productivity by removing waste and inefficiencies, Looks at innovative & new ways of delivering business & running processes. Ability to put structural solutions in place.

Influencing- Is an influencer, manages the stakeholders by creating a lasting relationship based on a consistent delivery of a win-win proposition

Ability to scale capabilities : Identify opportunities, brainstorm and create higher tech enabled process and governances to make the interaction of every stakeholder smooth and agile.