Collection Manager- Credit Card & Mortgage

About the Company 

RBL Bank is one of India’s fastest-growing private sector banks with an expanding presence across the country. The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations. It currently services over 11.53 million customers through a network of 502 branches; 1,418 business correspondent branches (of which 289 banking outlets) and 414 ATMs spread across 28 Indian states and Union Territories.

Job Role: Collection Manager- Credit Card & Mortgage 

Position Purpose: 

The incumbent needs to manage daily collections through outsourced agencies/agents and deliver the desired efficiency in terms of Resolution, Roll-back and Normalisation rates for the assigned Bucket or in terms of Rate of Recovery (RoR) in case of NPA/Charged-off port. She/he needs to maintain the desired capacity for the assigned portfolio and execute the given collections strategy effectively. Ensure regulatory compliance and adherence to Bank’s CoC/processes/guidelines in collection operations.

Key Responsibilities

• Deliver the assigned targets for resolution, Roll-back and Normalisation rates for the Bucket  OR Deliver the assigned target for Rate of Recovery (RoR) in case of NPA/Charged-off portfolio
• Closely monitor daily collections activity at the agent and account level to deliver the desired daily run rate.
• Manage Daily productivity and performance in line with the assigned target.
• Adherence to Regulatory compliance in daily collection operations.
• Ensure adherence to the Bank’s CoC and processes.
• Ensure Call Quality as per the desired standard and monitor the quality on continuous basis.
• Execute the given collections strategy.
• Monitor the outcome/performance on a daily basis and improvise the field collections strategy accordingly.
• Ensure timely collection and deposition of payments, there are no payment process related deviations.
• Vendor Management – ensure capacity Management as per prescribed ACRs – hiring, training and development of collection executives.
• Vendor Management – Ensure timely processing of agency invoices.
• Vendor Management – ensure compliance culture & audit for agencies - complete
• Prior Experience of managing credit card collections
• 2+ years of experience of managing collections for any retail product/Telecom.