Executive/Senior Executive – AO&CS in the role of Terminal Service

Company Description

IndiGo is India’s largest passenger airline. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares, being on-time and delivering a courteous and hassle-free experience. IndiGo has become synonymous with being on-time. Since our inception in August 2006, we have grown from a carrier with one plane to a fleet of 280+ aircraft today. A uniform fleet for each type of operation, high operational reliability and an award winning service make us one of the most reliable airlines in the world. IndiGo has a total destination count of 100+ destinations with 75 domestic destinations and 26 International destinations

Job Title: Executive/Senior Executive – AO&CS in the role of Terminal Service

Primary Responsibilities:

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.

• Remitting cash to the concerned department.

• Answering customer queries over the telephone.

Departures:

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.

• Screening of checked in baggage.

• Maintain high quality of Check in procedures.

• To assist customers with special requests.

Arrivals:

• To assist customers with special requests.

• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

• Co-ordination with the baggage vendor for the damaged bags.

• Follow up with the en-route stations regarding lost baggage.

Post-flight departure:

• Filing of all necessary flight papers

Location: PAN India