Quality Lead-5G

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

About the Role:

In this position, you will be responsible for driving the 5G network optimization, new towns rollout and complaints resolution. Additionally you will also be responsible for driving 5G KPIs improvement, optimization & site wise performance monitoring on a regular basis along with analysis of the 4G & 5G customer complaints and frontend with internal team for end to end delivery of the solutions.

Key Responsibilities:

• Identification, prioritization, monitoring, tracking and follow-up with Network planning teams and NEET till closure as per network call resolution process Reduction in the identified problematic sites
• 100% adherence to the network call resolution process
• Analysis of Walk test for In-Building Systems (IBS) and optimization of the network
• Analysis of cluster drives and providing solutions for drop cases, LTE integrity, LTE retainability, and throughput issues
• Performing LTE pre-launch and post-launch network optimization, different markets including TEMS drive analysis, neighbour relation, tilt and parameter optimization
• Planning of RF parameter, hardware configuration & field level changes in Ericsson
• Analysis of RRC attempts, RRC Failures, CS/PS RAB attempts, CS/PS RAB failures, Data only & Data voice Drives
• Analyzing UE traces (UETR) and wireshark captured traces for identifying the throughput issues
• Staying updated with the features and behavior of 5G devices
• Carry out basic parameter checks such as RSRP, SINR, and throughput during the test
• Motivate and drive stakeholders for continual improvements in process KPIs
• Improving end to end customer service experience