Personal Banker

About Company 

Yes Bank is an Indian bank headquartered in Mumbai, India. It offers wide range of differentiated products for corporate and retail customers through retail banking and asset management services.

Job Role : Personal Banker

Purpose Of the Role:

The role holder is responsible for acquiring high quality current accounts and savings accounts. The incumbent should be able to leverage opportunities for cross sell of insurance and other revenue products to existing and new clients. The role holder should ensure compliance to KYC and other banking norms.

Key Responsibilities & KPIs Of The Role:

These responsibilities are representative, and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role.

KPIs:

Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from Y-o-Y.

Core  Responsibilities:

Business Acquisition:

• Undertakes acquisition of Quality CASA (Current Account & Saving Account)
• Undertakes acquisition of revenue products - Cross sell of Life Insurance products, MF, Gold, Trade/FX, Assets products
• Maintaining good relationship with the customers through regular connects and prompt redressal of any queries
• Managing the banking and investments relationship and responsible for overall growth of Liabilities & Investment business from branch/retail customers ( both existing and new)
• Develop, manage, and expand customer relationships by providing service levels which exceeds client expectations.
• Identify current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet.

Quality Focus:

• Compliant towards KYC and all operational risk parameters
• Complies with Bank’s policies and processes
• Ensures timely escalation of issues impacting business and appropriate solutions to address the concerns
• Ensures safety and security of Bank and customer's assets
• Ensures timely submission of MIS reports to relevant stakeholders

Self-Management Responsibilities:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control Responsibilities:

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Operating Network:

Key interactions which are essential to execute the role. This will include both internal (excluding sub-ordinates) and external stakeholders.

Internal: Liase with TPP, BB, RA , GSS & TASC representatives as required for closing cross sell

External: 

• Present the organization in a professional and positive manner to generate interest and capture mindshare
• Engage and address requirements of Key YBL Accountholders

Experience: Essential: A minimum of 1 year of relevant experience

Preferred: 2+ years of experience in banking exposure in rural banking, or driving inclusive finance initiatives