Merchandiser

About The Company 

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.

Job Role : Merchandiser

Responsibilities

 Procurement of service parts from external Global Suppliers, Ford plants and catering to

the dealers.

 Schedule release on suppliers, follow-up with suppliers for delivery promise.

 Liaise with the transporter and traffic team for shipment delays.

 Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any

shipment discrepancies.

 Follow-up with Purchase for resolving purchase related issues. This could be price

revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing.

 Responding to Customer Liaison, High-level Helpdesk and Golden Service about part

availability date.

 Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during

engineering level changes.

 Coordinate with suppliers and campaign coordinators for procuring parts from supplier to

meet campaign requirements.

 Educate the suppliers on importance of Q1 rating and try to improve their delivery

performance.

 Take premium freight decisions based on part criticality.

 Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and

Supply chain management team.

 Work in conjunction with suppliers to secure on time delivery and improve other

processes to support increased supplier delivery performance ratings.