Technical Support Engineer

Company Description

Cybage is a global leader in the Digital Product Engineering Services space. It has a strong track record of over 28 years in offering the most comprehensive and prudent digital product engineering services to technology-led businesses around the globe. One of the exciting facets of its services offerings is that it deliver these services under the aegis of its proprietary ExcelShore platform. Excelshore empowers its entire delivery ecosystem to internalize and practice a data driven approach to deliver utmost satisfaction to its customers and a tangible ROI.

Responsibilities:

• 2-3 years of hands-on experience on ServiceNow.
• Experience in ITSM modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog-Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices
• Configuration of the ServiceNow system including creating workflows
• Monitor health, usage and overall compliance of the platform
• Manage and resolve incidents/problem on ServiceNow applications
• Perform daily maintenance and performance monitoring, error identification and remediation
• Manage User/Group Access/Access Control Lists.
• Create and maintain knowledge base and provide functional training and support for SNOW users.
• Work on continuous enhancement/Improvement of SNOW applications and processes.
• Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems
• Excellent communication and Client handling skills.
• Willingness to learn and adopt new technologies.