Process consultant

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title: Process consultant

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title:  Product Performance

 Lead governance & develop project plans with the ability to implement a tailored, appropriate framework

 Analytical skills - Dexterity with working with large, ambiguous data sets

 Proficiency with operational metrics and parameters

 Develop project management tools & processes, Define & manage the overall approach/

methodology in line with the organization standards as part of continuous improvement

 Works with Vertical leads and stakeholders to design, implement, and drive Value

Generating(VG) roadmaps and/or transformation roadmaps(Digital & Analytics included)

 Ops risk identification and mitigation – Targeted focus on process management with control

limits

 Setting, Validating and auditing measurement systems to deliver business impact

 Building Process excellence and Digital culture in the team, Driving process improvement

projects aligned with business objectives

 Driving Standardization and Global best practices within the organization

 Build detailed communication plans and work with significant communication & design teams to

deliver impactful creative output and ensure timely adherence to those plans

 Implement advanced interactive dashboard representations of data using simple user interfaces

offer the ability to visualize information in a graphical format to understand data more

insightfully

 Support the team with the DMAIC, PRSA practices & Standard BRD’s to ensure accuracy along

with effective collaboration with cross functional teams

 Identifies and provides recommendations for continuous process/service improvement (CSI)

through automation, eliminating non value adding reports, dashboards

 Map all of the underlying operational data - volumetric, qualitative, people/capacity measures,

effort and time tracking, timeliness and customer measures, etc

 Coach ops mgmt. layers on best practices in operations management and ITIL