Azure Operations Manager

About The Company

VLink Inc. is a global software engineering and IT staffing partner, delivering innovative solutions with the most highly vetted expert software development teams. We leverage the latest technologies and the best IT talent to drive business growth for Fortune-500, Large and SMB clients by delivering a customized, personal approach, to ensure their unique technology needs are met. Founded in 2006, VLink takes pride in our highly revered workforce whose productivity, tech agility, and expertise produce transformative customer success stories year-after-year.

Job Description

As an Azure Cloud Operations Manager, you will oversee the daily operations of support teams, ensuring the efficient delivery and continuous improvement of Azure cloud platform. You’ll manage round-the-clock support, provide status reporting, collaborate with vendors, and drive alignment with engineering, security, and compliance teams to implement best practices and governance policies.

Responsibilities

Managing the day-to-day activity of the operational support teams to maintain and continuously improve the organization’s Azure cloud platform delivery

Manage operational shifts and round-the-clock support

 Provide management updates, status reporting, and dashboards from a platform health and security perspective

Ensures timely liaison with vendors regarding problems, fixes, and required enhancements

Apply analysis, research and problem-solving skills across a variety of systems and situations to address critical or repeat issues.

Accountable to review and provide the team with defined Cloud platform best practices, standards, procedures and process documentation

Drive and ensure alignment with Engineering peers and tech leads during strategy, planning and delivery.

Partner with security, compliance, to identify and implement solutions to address cloud platform gaps.

Work closely with the Enterprise Architecture organization in aligning the engineering execution roadmap.

Develop and maintain the cloud service catalogue to ensure all services are defined and documented.

Help in implementing technology governance policy and controls in collaboration with enterprise architecture, information security, audit, and risk control.

Always follow the company policies and procedures.

 Qualifications

7+ years’ experience of working as an operations Manager with demonstrated success in operating mission critical enterprise services.

Should have a bachelor’s degree in computer science, information technology, electronics, or telecommunications.

Five years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and/or project management are recommended.

 Professional with experience participating large complex enterprise-wide infrastructure projects/programs with multiple interfaces and/or 3rd parties.

Experience of delivering services that meet business needs and are delivered in accordance with agreed business requirements, and managing the service lifecycle

Standard infrastructure experience: Server, security, patching, monitoring, DNS, backups & disaster recovery.

Understanding of Azure Cloud Compute, storage, network, IaaS & PaaS services and emerging trends in cloud computing.

Experience supporting DevOps automation teams using tools such as Azure DevOps, Terraform & Github

Able to negotiate and resolve conflicting priorities and to disseminate effectively to customers and colleagues

Strong communication and interpersonal skills

 Certifications

 Should have relevant Azure foundation certifications and beyond.