Circle Audit Head

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title:  Circle Audit Head

This role is to ensure that all functional documented processes are available, communicated, implemented and adhered to at circles. Also, does process gap analysis and recommend process improvement actions. Knowledge sharing and record, share best practices across functions and circles. Ensures 100% acceptance testing & declaration within SLA.

Key Responsibilities

 Acceptance testing of new deployed routes

 Audit the status on implementation and adherence of existing processes by functional groups,

 Identify gaps in process definitions if any,

 Evaluate process implementation effectiveness,

 Conduct process, field audits and records findings,

 Review, evaluate audit findings, complete gap analysis and dig into RCA for specific issues,

 Review final audit report with functional leads and publish it to Circle heads,

 Seeks and drive implementation of corrective and preventive actions from functional team,

 Drive NC closure, corrective actions and seek preventive action plans.

 Maintain audit records, reports

 Work with the auditee to resolve compliance issues, provide recommendation, communication on status of resolution action and bring issues to management notice requiring attention and systemic fixes

Experience & Skills

Experience in field and handling circle position for min 7 years