CRMNext - System Analyst

About the Company

RBL Bank is one of India’s fastest growing private sector banks with an expanding presence across the country. The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets and Treasury and Financial Markets Operations. It currently services over 11.53 million customers through a network of 502 branches; 1,418 business correspondent branches (of which 289 banking outlets) and 414 ATMs spread across 28 Indian states and Union Territories.

Job Role: CRMNext - System Analyst

Position Purpose:

Techno-functional expert with experience in managing applications/integrations/system automations in Banking/Customer Service Domain.

Position Responsibilities:

• Worked on the SDLC and Agile model of implementing projects
• Able to analyze problem areas highlighted by Business stakeholders and build/deliver solutions on the same.
• Knowledge of CRMNext or similar CRM platforms
• Team player possessing strong analytical as well as technical skills
• Knowledge of programming languages – Java/dotnet
• Experience in working on API integrations. Understanding of ESB/Node JS
• Well-versed with databases - SQL/Oracle
• Sound understanding of system architecture, operating systems, and data structures
• Be accountable for successful completion of all aspects of assigned project work
• Possesses good oral and written communication skills