HR Technology Lead

About The Company 

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.

Job Role : HR Technology Lead

Areas of responsibilities:

The HR Technology Lead is responsible for adopting new ways and better ways of working to improve employee experience by embracing People First managed HR technology.  Will leverage state-of-the-art technology and tools revolutionizing the way people data are consumed by HR and business leaders.  

• Understand and implement Omnichannel strategies like Call, Chat, Case Services.
• Serve as a techno-functional consultant, bridging technical and functional requirements.
• Grasp the context of business processes and technology solutions to ensure alignment with organizational goals.
• Serve as a technology specialist partner and support People First technology - shared Service delivery Model - T1/T2/T3 Tier Model approach.
• Handle Tickets within the People First technology team
• Ensure service delivery expectations are met
• Measure the Service through several KPI’s and support in exceeding employee experience
• Develop a set of metrics to manage technology support performance and productivity
• Investigate ongoing opportunities for technology improvements to support the goals of HR and their internal customers’
• Ability to use quality framework and tools for root cause analysis, provide immediate and permanent fix for customer problems relating to HR IT systems managed by People First technology team
• Manage configurations and Release Management for HR IT Systems
• Build reports, analysis and dashboards from scratch or modify existing ones in CRM
• Configuration and release management – CRM
• Manage Global Technology queue - case management (People First managed HR IT Products)
• Liaise as Microsoft Cloud subject matter expert with HR, HRIT and other key stakeholders within the company
• Understand reporting implications for cross functional solution dependencies across other products with Microsoft.
• Maintain Global HRSS Catalogue for all processes maintained in CRM
• Develop documents for reports, dashboards, Implementation of new services.
• Take support from other team members and knowledge sharing among team members
• Ensure KPI's are Met
• Exceed employee experience
• Research and resolve system issues
• Assist with maintaining the HR Technology portfolio ensuring on-going integrity of data through process review, security administration and audit
• Practice iterative, end-to-end development, to rapidly develop and deliver complex reports and dashboards, as required by business stakeholders
• Innovate and suggest out-of-the-box solutions to improve productivity and processes
• Comprehend HCM core functionalities and manage integration between HCM and CRM systems being a plus.

Requirements:

Professional background:

• Strong understanding of data management
• 3-9 years hands-on experience using Microsoft Dynamics CRM 365, Console application, Integration of Microsoft Dynamics CRM 365, Git hub, Basic knowledge of Java Script, Enhancement on Search.
• Portal Insights, App Insights, Minimum two Dynamics 365 implementation experience for HRSS Shared service is needed.
• Knowledge on UI/UX design is preferred for Portal UI/UX changes based on customer feedback.
• Knowledge on Artificial Intelligence (Azure Co-Pilot), Leverage LLM within CRM is a plus
• Bachelor's Degree or Higher in HR /Technology
• Ability to operating independently, be detail-oriented, and deliver results
• Working SQL / QlikView / Alteryx/Tableau   - nice to have

Key abilities:

• Fluency in English
• Strong understanding of data management
• Paying attention to details related to employee questions and data accuracy
• Showing flexibility with staff scheduling and time zone differences

Skill Set: 

Technical Skills: 

• SaaS: MS Dynamics 2016/365 CRM Customer Service/Sales and Operations/ Field services/ Supply chain/ Finance
• PaaS/IaaS: Power Platforms, CA Rally and Azure DevOps, JIRA
• Practice: Agile Methodology 
   

Technical Skills: 

  SaaS: MS Dynamics 2016/365 CRM Customer Service/Sales and Operations/ Field services/ Supply chain/ Finance

PaaS/IaaS: Power Platforms, CA Rally and Azure DevOps, JIRA 

Practice: Agile Methodology 
Co Channels: SharePoint, Blueprint, Miro, Outlook, OneDrive, OneNote, Teams, WebEx.

Languages /Technologies: JavaScript, SQL, HTML and CSS

Operating Systems: Mac OS, Windows XP, 10, 11

AI : AI-generated insights, ability to design and implement AI-driven automation workflows, and knowledge of natural language processing (NLP) for customer interaction analysis, Ethical AI

Key Characteristics:

• self-driven & independent
• analytical, result-oriented structured way of working
• excellent interpersonal skills
• precise working method
• technology skilled
• human-centric mindset
• learning ability
• accountability
• customer focused (Consistent, high quality & professional customer service)

Certifications:

Must have

• Microsoft Certified Dynamics 365 Fundamentals (CRM) (MB-910)

Nice to have

• Microsoft Certified Power Platform App Maker Associate (PL – 100)
• Microsoft Certified Power Platform Functional Consultant Associate (PL – 200)
• Microsoft Certified D365 Customization and Configuration (MB2 – 716)
• Microsoft Certified D365 Customer Service Functional Consultant Associate (MB – 230)
• Microsoft Certified Power Platform Fundamentals (PL – 900)
• Working hours: 40 hours / week