Business Development Manager

Purpose of the Position (Job Summary)

To drive growth and expansion by identifying new business opportunities, nurturing client relationships, and

implementing effective strategies to increase customer base, revenue, and market presence.

Key Individual Accountabilities

1.Strategic

• Zone Sales Strategy: Develop and execute strategic sales plans for the designated zone(s), aligning with the company's overall business strategy.
• Market Expansion: Identify and pursue opportunities for expanding Fenesta's market presence within the zone, including new territories and customer segments.
• Competitor Analysis: Continuously analyze competitor activities within the zone to adapt strategies for maintaining a competitive edge.

2. Financial

• Revenue Growth: Meet or exceed sales targets to contribute significantly to the company's overall revenue, while effectively managing the zone's sales budget.
• Quotation preparation – preparing quotations on Window Maker software after initial survey of the customer location.
• Budget Management: Efficiently allocate resources and control expenses to maximize profitability within the designated zone(s).

3.Customer/ External Orientation

• Client Acquisition: Identify and engage potential clients within the zone, nurturing and converting leads into profitable business relationships.
• Client Relationship: Build and maintain strong client relationships, ensuring exceptional client satisfaction and addressing inquiries or concerns.
• Architects and developers accounts: manage mapped architects and developers accounts and create new ones.

4. People Orientation 

• Sales team: Work in Close coordination with sales team for closure.
• Performance Management: Regularly assess the performance of team members, providing feedback and guidance to help them meet and exceed their performance targets.
• Collaboration: with service ( installation ) team to ensure smooth installation and customer experience.

5. Core operational accountabilities

• Proposal Development: Create comprehensive business proposals, including cost estimates, timelines, and strategies tailored to client requirements within the zone(s).
• Maintaining Database: create and maintain database of current projects/ prospective and current clients.
• Product presentation: create helpful and creative presentations of the product for key accounts.

Technical & Behavioral Skills & Knowledge

Behavioral:

• Communication: Excellent verbal and written communication skills to interact effectively with clients team members, influencers and internal departments.
• Leadership: Strong leadership abilities to motivate, guide, and lead a team of sales and business development professionals, ensuring collective success.
• Problem-Solving: Proficiency in problem-solving to address challenges and concerns within the zone(s) promptly and effectively.
• Client-Centric Approach: A customer-focused mindset with a dedication to client satisfaction and the ability to build positive client relationships.
• Team Collaboration: Collaboration skills to work effectively with cross-functional teams and ensure seamless project and product management.

Functional and Technical:

• Sales and Business Development: Proficiency in sales techniques, lead generation, and business development strategies to drive revenue growth within the designated zone(s).
• Market Analysis: Strong analytical skills to assess market trends, customer preferences, and competitor activities within the zone, enabling data-driven decision-making.
• Financial Management: An understanding of budget management, resource allocation, and cost control to ensure profitability within the zone(s).
• Client Relationship Management: Skills in building and maintaining strong client relationships, understanding client needs, and ensuring client satisfaction to drive business growth.
• Contract Negotiation: Proficiency in negotiating contracts to secure favorable terms with clients, suppliers, and partners, ensuring mutually beneficial agreements.
• Market Expansion Strategies: The ability to identify opportunities for expanding Fenesta's market presence within the designated zone(s) and develop effective strategies for market growth.
• Market Research: The capability to gather and analyze market research data, including customer preferences and industry trends, to inform sales and business strategies.

Key Performance Indicators

• Managing Mapped Architect & Developer accounts.
• Securing BOQ’s from Key accounts.
• Generating Leads from Mapped Key accounts.
• Maintain contact with mapped Developers, Architects & boutique builders..
• Create and update a database of current projects/prospective and current clients.
• Product Presentation to Key accounts.
• Conducting Key account meets.
• Preparing Quotations on Window Maker software after initial survey of the customer location.
• Close coordination with sales team for closure.
• Key account testimonials.
• Handle Customer Complaints.
• Prepare a daily visit report.
• Ensuring Sales Conversion achievement.