Collection Portfolio Manager-EEG

About the Company

HDFC Bank is one of India's premier banks providing a wide range of financial products and services to over 43 million customers. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank"​. With a single-minded focus on product leadership, customer focus and operational excellence, the bank has accomplished this, emerging as a leading player in all its business segments. From a full range of products to the sheer convenience of their delivery, HDFC Bank today has made significant strides in the banking space. It was recognized as India’s Most Valuable Brand for 5 consecutive years in a study conducted by Kantar, a research agency of the WPP group.

Job Role : Collection Portfolio Manager-EEG

Job Purpose:

A "Collection Portfolio Manager" at HDFC Bank oversees the recovery of outstanding debts, focusing on strategies to efficiently collect payments from customers. Their responsibilities include managing collection processes, monitoring and tracking delinquent accounts, and implementing various collection techniques. They may also manage agency staff involved in collection efforts and work with legal teams for outstanding debt recovery.

Key Roles & Responsibilities:

• Managing the collection process: Overseeing all aspects of the collection process, including setting targets, monitoring performance, and ensuring compliance with regulations. 
• Monitoring and tracking delinquent accounts: Identifying and tracking accounts that are overdue or in default, and implementing strategies to recover outstanding dues. 
• Implementing collection strategies: Developing and implementing collection strategies, which may include phone calls, field visits, and legal action. 
• Managing agency staff: Overseeing and managing agency staff involved in the collection process, ensuring they are performing effectively and meeting targets. 
• Working with legal teams: Collaborating with legal teams to pursue legal action for outstanding debts. 
• Achieving collection targets: Meeting or exceeding collection targets, ensuring the timely and effective recovery of outstanding dues. 
• Maintaining customer satisfaction: Maintaining high customer satisfaction levels, even when dealing with challenging collection situations.