Territory Manager

Company Description

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.

Job Title: Territory Manager

Responsibilities:

• Meeting the SLAs for internal and external customers for new customer provisioning / fault resolution etc.
• To ensure timely and high quality installation  and Fault repair activation as per targets
• End to end ownership of any SR assigned (Voice + DSL + Data) Product
• Maintaining SLA parameter and ensure resolution of SR within timeline.
• Co-ordinate with various stake holders with timely communication on challenges faced.
• Handle escalation from internal and external customers.
• Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.
• Co-ordinate with wiring vendor and ensure timely support to field team.
• Maintain proper documentation and sharing of report as and when required.
• Carry out audit within target date and generate report.
• Responsible to ensure reduction in overall open SR, Repeat & Re-open to meet the KPI targets.
• Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.
• Identify Proactive Network Rehabilitation opportunities.
• Monitor team performance and propose improvement plan.
• Training for support & skill sets development.
• Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions.

Experiences:

• Knowledge of Computers/LAN/WAN/Networking & DSL Technology.
• Knowledge of Modem/Router configuration.
• Should have been worked as team leader with minimum 5 team members
• Should be capable of liaisoning with different agencies and operators.
• Good knowledge of Copper networks
• Independent Problem resolution skills
• Should be willing to work in field on 24*7 bases if required.
• Organized and self – motivated.
• Knowledge sharing

Requirements:

• Basic knowledge of Excel and proficiency in preparing presentations.
• Willingness to travel a minimum of 10-15 square kilometers for field visits and customer escalations.
• Possession of a two-wheeler for travel within the market.
• Strong interest and motivation to work in a field role.
• Minimum 15 years of education in a relevant field.
• Age below 32 years.
• Excellent communication and interpersonal skills.
• Ability to handle customer escalations and resolve issues effectively.
• Proactive and self-driven attitude towards achieving targets.
• Flexible to work six days a week as per business requirements.