SME - New Product

Job Description – SME - NEW Product

Purpose of the Job:

As Circle SME – New Products at HDO (Home Delivery Organization), you will be responsible for handling launch of new products and effectively managing its lifecycle in circle from sales to service. It would be your job responsibility to continuously to monitor, performance enhancement in-line with targets, process/SoP adherence, remove obstacles in service deliverable within AoP for all new products.

Role & Responsibilities:

• Responsible for successful launch of product in circle.
• Responsible for KPI delivery as per target & action for continues improvement
• Responsible for identification of improvement areas for the circle & define corrective actions
• Responsible for process & SoP adherence
• Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
• Optimum use of resources with planned productivity, team management.
• Responsible for timely material consumption
• Improvement of audit score for the circle
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Work closely with all stakeholders to ensure smooth operations.
• Monitor individual performance at engineers, TL & ZI wise performance.

Qualification & Skills:

• MBA– with more than 5 yrs of relevant work experience as product specialist, product manager.
• Good knowledge of broadband/FTTH, WiFi network & CPEs
• Excellent analytical skills
• Innovative
• Collaborative Relation Skills
• Stakeholder Management
• Resource Optimization
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent Negotiation, Customer Interfacing skills.
• Effective communication/interpersonal skills